1. Overview

At Kreeta Nursing Service, we recognize the deeply personal and sensitive nature of health information. This Privacy Policy details how we collect, process, store, and protect your personal and medical information when you interact with our website, booking forms, mobile communications, and in-person healthcare staff.

2. Information We Collect

We collect only the information strictly required to coordinate and provide safe home medical care:

• Contact Identifiers: Name, phone number, email address, physical residence address, and landmark.
• Patient Clinical Details: Age, gender, primary diagnosis, mobility status, allergies, doctor prescriptions, and required medical devices.
• Operational Information: Preferred caregiver shift timings, feedback ratings, service renewal dates, and payment transaction references.
• Technical Data: Cookies, IP address, and browser analytics to optimize site performance and security.

3. Purpose and Use of Information

Your data is used solely for the following legitimate healthcare purposes:

• Matching patient needs with appropriate nurse and caregiver skillsets.
• Communicating shift confirmations, caregiver police verification details, and scheduling updates.
• Invoicing, processing payments, and fulfilling statutory taxation requirements.
• Clinical quality audits and emergency escalation to your designated treating doctor or hospital.

4. Non-Disclosure & Sharing of Data

We do not sell, rent, or trade your medical or contact details to third-party advertisers or insurance brokers. Information is shared only with:

• The assigned caregiver and clinical supervisor strictly for care delivery.
• Diagnostic partner laboratories or ambulance providers with your explicit consent.
• Government or law enforcement authorities only when compelled by valid legal subpoenas under Indian law.

5. Data Security Measures

We implement industry-grade technical and physical safeguards including SSL/TLS 256-bit encryption for web transfers, restricted internal staff access controls, and secure database storage. Caregivers are bound by strict non-disclosure agreements prohibiting recording or photography of patients without written authorization.

6. Your Rights

You retain the right to review the personal data stored with us, request corrections, or request deletion of non-statutory records upon completion of service. For data grievances, contact our Grievance Officer at info@kreetanursingservice.com.