1. Booking Cancellations & Advance Deposits

We understand that healthcare situations can change unpredictably due to patient hospitalization, recovery, or other family circumstances. Our refund policy is structured to be as fair and accommodating as possible:

• Cancellation > 12 Hours Before Shift Start: 100% full refund of any advance booking fee paid, processed back to the original payment source.
• Cancellation < 12 Hours Before Shift Start: A nominal mobilization fee of ₹500 (or equivalent to half of single shift charge) is retained to compensate the dispatched caregiver for travel and lost assignment, and the remaining advance is refunded in full.
• Cancellation After Staff Arrival: The first day / shift will be billed at standard day rate, and all remaining balance days will be refunded.

2. Pro-Rata Refunds on Monthly or Multi-Day Packages

If a patient is discharged, hospitalized, or no longer requires services mid-contract on a 15-day or 30-day package:

• Billing will be recalculated based only on the actual days/shifts utilized at standard rates.
• The unused balance amount will be refunded directly to your bank account within 3 to 5 business days without hidden forfeiture fees.

3. Caregiver Replacement & Dissatisfaction Policy

If you are unsatisfied with the punctuality, demeanor, or clinical capability of the allocated caregiver:

• Notify your care coordinator immediately. We provide a guaranteed free replacement within 12 to 24 hours.
• If we are unable to provide a satisfactory replacement within 24 hours, you may cancel the service with an immediate 100% refund of all unserved days.

4. Medical Equipment Rental Security Deposits

Refundable security deposits collected on equipment rentals (e.g. Oxygen Concentrators, Hospital Beds, BiPAPs) are returned within 24 to 48 hours following physical pickup and inspection of the device in working order.

5. Refund Processing Timelines

Approved refunds are processed via UPI / NEFT bank transfer within 3 to 5 working days. You will receive an official confirmation SMS / WhatsApp receipt upon transfer execution.